15 Apr 2010

Tweet Posting

Just this week I finished a project that involved creating a Twitter strategy for a group of Cleantech companies. Looking at the growing relevance of Twitter on the internet (see Sysomos or Comscore), I must say it would be a grave mistake for these companies to ignore Twitter. As a Twitter user, I must also say, please don't see Twitter as just another marketing channel.

Twitter did not occupy much of my time after I first registered as @this_moment but has become a fixed part of my daily routines ever since I discovered hootsuite.com (and opened up @ines_doodles as second account). So my personal behavior in a way humbly reflects the tremendous growth that Twitter has seen in the last months 

What I have also seen growing is the number of accounts by small and medium size companies. Unfortunately, many of their tweets I can only regard as spam: Mentioning brand names over and over again quickly bores followers and does nothing to improve the image of the company. In fact, the more companies come to Twitter, the more impatient Twitteristi become with one-way-messages. It even seems that a growing share of the conversation on Twitter is about blocking spam - but that may just be my personal impression.
"Embedding advertised tweets into social media is about trying to bully your way into the attention of someone," Kim Heras at the Next Web says about Twitter's new Promoted Tweets, and that also holds for "regular" promotional company tweets. As long as firms regard Twitter as just one more marketing channel, they are bound to be seen as bullies.

The secret to being accepted and followed at Twitter is simple: Don't see Twitter as being full of customers, but as being full of people you can listen to, people you can have a conversation with or people you can make friends with. Become one of them.

It's a bit like Personal Branding, just the other way round. In simple terms, Personal Branding is about becoming the marketing manager of oneself in order to support one's career development. Similarly, brands should be developing personalities in order to have a career of engaging conversations with real people. That will work best when the company culture permits authentic personalities to speak out publically. As simple as that. And as hard.

5 comments:

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